SalePlate

Refund Policy

SalePlate Last updated: August 5, 2026 Effective date: June 30, 2026

Overview

SalePlate offers subscription-based access to an AI-powered meal planning service. Because our service delivers immediate digital value upon subscription — including instant access to meal plan generation, all cuisines, meal prep mode, and sale-based planning — we follow the standard SaaS refund policy of no refunds on completed billing periods.

This policy explains exactly what to expect regarding billing, cancellation, and the limited circumstances under which we will consider a refund.

Subscription Billing

SalePlate subscriptions are billed monthly on the same date each month (your subscription anniversary date). All prices are in Canadian dollars (CAD) and include applicable taxes where required.

Current subscription prices:

  • Free plan: $0/month
  • Paid plan: $8 CAD/month
  • Founding Member plan: $4 CAD/month (locked rate for qualifying early subscribers)
  • Eating-Out Add-On: $1 CAD/month

Overage charges ($1 CAD per additional generation beyond your plan's included count) are billed as a single line item on your next monthly invoice — not charged separately in real time.

All payment processing is handled securely by Stripe. SalePlate never stores your full credit card details.

No Refunds on Current Billing Period

We do not offer refunds for the current billing period under any circumstance, including:

  • Changing your mind after subscribing
  • Not using the Service during the billing period
  • Forgetting to cancel before the renewal date
  • Dissatisfaction with AI-generated meal plan results
  • Technical issues that were subsequently resolved

This is consistent with standard practice for digital subscription services under Canadian consumer protection law, which permits no-refund policies for digital services that have been accessed or where service delivery has commenced.

How Cancellation Works

You may cancel your subscription at any time — there are no cancellation fees and no minimum commitment period.

To cancel:

  1. Log in to SalePlate at saleplate.ca
  2. Go to Account → Billing
  3. Click Cancel subscription
  4. Confirm cancellation

What happens after you cancel:

  • Your subscription does not renew on the next billing date
  • You retain full access to all paid features until the end of your current paid billing period
  • After the billing period ends, your account reverts to the Free plan — your account, profile, meal history, and pantry data are all retained
  • You will not be charged again unless you resubscribe

Founding Member subscribers: if you cancel your Founding Member subscription, your $4 CAD/month locked rate is forfeited. If you resubscribe in the future, the standard rate at that time applies. The locked rate cannot be reinstated after cancellation.

Add-On Cancellation

The Eating-Out Add-On ($1 CAD/month) can be cancelled separately from your main subscription through the same billing settings. Cancellation takes effect at the end of the current billing period.

If you upgrade from a Free plan (with the Eating-Out Add-On) to a Paid or Founding Member plan, the add-on is automatically cancelled — the eating-out feature is included in the Paid plan, and you will not be charged for both simultaneously.

When We Will Issue a Refund

We will consider a refund only in the following circumstances:

Duplicate charge: if you were charged twice for the same subscription period due to a billing error, we will refund the duplicate charge in full. Contact us within 30 days of the charge.

Charge after cancellation: if you were charged after successfully cancelling your subscription, we will refund the incorrect charge in full. Contact us within 30 days.

Technical failure at subscription start: if a technical error on our end prevented you from accessing any paid features whatsoever during your first billing period — and the issue was reported to us and not resolved within 7 days — we will consider a pro-rated refund for the affected period.

To request a refund under these circumstances, email us at saleplate.ca@gmail.com with your account email address and a description of the issue. We will respond within 5 business days.

Chargebacks

If you initiate a chargeback with your bank or credit card provider without first contacting us, we reserve the right to permanently suspend your account. Most billing issues can be resolved quickly by contacting us directly at saleplate.ca@gmail.com — please reach out before disputing a charge.

Free Plan

The Free plan is free of charge. No payment method is required. There is nothing to refund on a Free plan account.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of SalePlate after the effective date constitutes acceptance of the updated policy.

Contact

For billing questions, refund requests, or to report a billing error:

Email: saleplate.ca@gmail.com Website: saleplate.ca Response time: within 5 business days

This Refund Policy was last updated on August 5, 2026.